Enquires and Complaints

PFM Australia endeavours to provide you with quality property investments. If you have any enquires, complaints or concerns about the service provided to you, we encourage you to take the following steps:

1.) Please contact us first about your concern. PFM Australia is committed to maintaining superior service and we will endeavour to listen to your concerns and meet your needs where possible.

2.) Please contact us by either letter, phone or email: •

  • Letter: Complaints Officer,
    Mr Barry Daniels,
    Property Funds Management Australia Pty Ltd, 
    Aldersgate House,
    Level 2, 405 Collins Street,
    Melbourne VIC 3000
  • Phone: +61 3 9614 6888
  • Email: barry@pfmaustralia.com OR info@pfmaustralia.com

3.) If your concern is not resolved, or if you are not satisfied with the decision, you may contact the Financial Ombudsman Service (FOS).

The FOS independently and impartially resolves disputes between consumers, including some small businesses, and participating financial services providers.

The FOS provides an independent dispute resolution process covering complaints about financial services including: banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. You may contact the FOS by:

  • Letter: Financial Ombudsman Service Limited, 
    GPO Box 3, 
    Melbourne VIC 3001
  • Email: info@fos.org.au
  • Website: www.fos.org.au
  • Phone: 1300 780 808